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At Alex Delfin, we are committed to delivering an exceptional experience to all our customers around the globe. Our goal is to ensure that your favorite products reach you no matter where you are, with a few exceptions.

Global Shipping

• We are pleased to offer worldwide shipping to our valued customers.
• Our shipping network covers a wide range of international destinations, ensuring that our unique products are accessible to you wherever you may be.

Exception - Brazil

• Please note that currently, we are unable to ship to Brazil. This exclusion is due to specific shipping regulations and constraints that we face in this region.
• We are continuously working to expand our shipping capabilities and hope to serve our customers in Brazil in the future.

Shipping Process

• Upon placing your order, you will receive a confirmation email with your order details.
• Orders are typically processed within 3-5 business days inside the USA.
• Once your order is dispatched, you will receive a shipping confirmation email with tracking information.

Delivery Times - Outside USA

• Delivery times vary depending on your location and the shipping option selected.
• Estimated delivery times will be provided at checkout.
• Please note that delivery times are estimates and may be subject to delays due to customs clearance or other factors.

Customs and Duties

• For international shipping, your order may be subject to import duties and taxes, which are levied once your package reaches your country.
• Alex Delfin is not responsible for any customs and duties charged upon delivery.
• We recommend that you check with your local customs office for more information regarding import taxes and duties that may apply to your online order.

Questions and Support

• If you have any questions about your order or our shipping policy, please feel free to contact us here.

At Alex Delfin, we take pride in the quality and craftsmanship of our products. We understand, however, that sometimes a product may not meet your expectations. Our returns and exchange policy is designed to ensure a hassle-free experience.

Return Policy

• Time Frame: Items can be returned within 30 days of the delivery date.
• Condition: To qualify for a return, items must be unused, in the same condition that you received them, and in their original packaging.
• Refunds: Upon receipt and inspection of the return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Exchange Policy

• Eligibility: If you need to exchange an item for the same item in a different size or color, please contact us here.
• Shipping Costs: Customers are responsible for shipping costs when returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions / Non-Returnable Items

• Customized items cannot be returned or exchanged unless they arrive damaged or defective.
• Items on sale or purchased with a discount code are final sale and cannot be returned or exchanged.

Initiating a Return or Exchange

• To initiate a return or exchange, please contact our customer service team by clicking here with your order number and details about the product you wish to return or exchange.

Damaged or Defective Items

• In the unlikely event that you receive a damaged or defective item, please contact us immediately here. We will arrange for a replacement and cover all associated shipping costs.

We value your satisfaction and are here to assist with any questions or concerns regarding our shipping, returns and exchange policies. Thank you for choosing Alex Delfin for your luxury fashion needs.