What is the shipping time for Alex Delfin products? Shipping times vary based on your location. Generally, orders are processed within 2-3 business days, and delivery can take anywhere from 5-10 business days after dispatch. For international orders, delivery times may vary due to customs processing.
Do you ship internationally? Yes, we offer international shipping to most countries, with the exception of Brazil. Please note that international shipments may be subject to customs fees and import duties.
What is your return policy? We accept returns within 30 days of delivery. Items must be in their original, unused condition with tags attached. Customized items and final sale items are not eligible for return. For more details, please refer to our Return and Exchange Policy.
How can I track my order? Once your order is shipped, you will receive an email with tracking information. You can use this to track your order's progress. For any tracking issues, please contact our customer service team.
What payment methods do you accept? We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are encrypted for your security.
How do I care for my Alex Delfin product? Each Alex Delfin product comes with specific care instructions. Generally, we recommend gentle handling and storage away from direct sunlight and moisture to preserve the quality and craftsmanship of your product.
Can I modify or cancel my order after placing it? We aim to process orders quickly, so modification or cancellation is not guaranteed. If you need to make changes, please contact our customer service team as soon as possible after placing your order.
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