Return Policy and Exchange Policy

At Alex Delfin, we take pride in the quality and craftsmanship of our products. We understand, however, that sometimes a product may not meet your expectations. Our returns and exchange policy is designed to ensure a hassle-free experience.

Return Policy

• Time Frame: Items can be returned within 30 days of the delivery date.
• Condition: To qualify for a return, items must be unused, in the same condition that you received them, and in their original packaging.
• Refunds: Upon receipt and inspection of the return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Exchange Policy

• Eligibility: If you need to exchange an item for the same item in a different size or color, please contact us here.
• Shipping Costs: Customers are responsible for shipping costs when returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions / Non-Returnable Items

• Customized items cannot be returned or exchanged unless they arrive damaged or defective.
• Items on sale or purchased with a discount code are final sale and cannot be returned or exchanged.

Initiating a Return or Exchange

• To initiate a return or exchange, please contact our customer service team by clicking here with your order number and details about the product you wish to return or exchange.

Damaged or Defective Items

• In the unlikely event that you receive a damaged or defective item, please contact us immediately here. We will arrange for a replacement and cover all associated shipping costs.

We value your satisfaction and are here to assist with any questions or concerns regarding our returns and exchanges policy. Thank you for choosing Alex Delfin for your luxury fashion needs.